CCTV Repairs
360 CCTV Wolverhampton Domestic and Commercial
CCTV System Repairs
What does a call out cover?
A call out is any non-standard maintenance or emergency works. The call out charge cover’s the engineer’s attendance and their initial assessment of the system. This includes preliminary fault finding. Straightforward faults can often be resolved quickly within a call out and we allow 30 minutes on site before we charge additional labour. If the attendance takes longer than 30 minutes, our engineer’s labour is charged at £20.00 per half hour, per engineer.
Components, and hardware are not included within the call out charge, unless we have installed your equipment within our standard one year warranty.
360 CCTV are located in Wombourne, Wolverhampton, West Midlands. We provide a call out service within a 30 mile radius.
Our standard calls out rates are based on the distance from our local area.
Please see the table below as a guideline. If you are unsure of the call out rate for your area, our office staff will always be happy to advise you.
Geographical Area Call out rate
Up to 10 miles from WV5 £40
10 – 20 miles from WV5 £55
20 – 30 miles from WV5 £70
Yes. Whether you are a longstanding customer or a new customer, subject to availability our engineers can attend out of hours. Outside of our usual working hours the call out rate is raised by £20 and the engineer’s time will be charged at £35 per half hour.
Remote assistance is brilliant as it can save you time and money. If your CCTV System is compatible and has been set up to allow for remote assistance, an engineer can dial in through your internet connection to diagnose faults and rectify them where possible. This is usually even quicker than arranging an attendance and often means that you don’t have to wait in either. Our engineer’s time is charged at our usual rate of £20.00 per half hour for remote assistance.
We also offer a remote CCTV downloading service for £40.00. This includes downloading the required footage onto a memory stick and delivering it securely by Royal Mail Special Delivery or similar. If your footage is extensive or your internet connection is poor this may not be possible to download footage remotely and an engineer’s attendance might be required.
Regular servicing is the key to minimising call outs. Regular servicing highlights any issues before they cause a fault on the system, and is the most cost effective and reliable way to keep your system working effectively. Our engineers can detect and rectify minor problems that you might not even notice otherwise. If a service highlights a more significant issue, they will make you aware of this and then we can provide a quotation for the replacement components.
