What is included in the service plan?
All of our service plans have been carefully created to provide you with peace of mind. The service plan includes one visit every 12 months to carry out routine preventative servicing in accordance with manufacturers specifications. Think of this similar to a vehicle service you would expect to have each year.
The Details are as follows:
• Visual inspection of all major system components, check for damage or deterioration.
• Inspect all camera pictures for optimal image quality.
• Clean all camera lenses and housing glasses.
• Apply RainX – Water repelling film.
• Apply SpiderEx – Spider repelling solution.
• Check all lens field of views and adjustments if required.
• Check time and date settings in equipment and update the settings as appropriate
• Perform video and audio signal calibration test.
• Verify recorded playback quality is satisfactory.
• Test remote signalling equipment functionality, where applicable.
• Carry out a video transmission test to remote sites, Where applicable.
• Carry out DVR / NVR recording tests.
• Carry out a video calibration test on all connected monitors.
• Perform remote connection test using external broadband source.
• Ensure remote viewing applications are up to date on all devices.
• Apply firmware update to NVR / DVR (where required)
• Apply firmware update to IP Cameras (where required)
• Return the system to normal operational status.
• All test results are logged.
What is *not* included in the service plan?
• Engineer visits outside of the yearly service visit. This is not a ‘maintenance’ contract, this is a proactive service plan.
• Parts / materials identified that require replacement due to wear and tear, damage or otherwise will be charged at cost.
• Remote Desktop Support Sessions.
Annual Servicing Price Plans